Shipping policy

FORGE KITCHENS

Shipping Policy

Last updated: October 3, 2026

Shipping at a glance

Processing time: 1–3 business days.
Estimated delivery: 5–12 business days after processing (see the table below).
Tracking: your tracking number is sent by email as soon as your order ships.
Currency: all orders are processed and shipped in CAD.

We keep our prices competitive, so delivery may take slightly longer than at some other stores. Below you will find realistic estimates and real examples of past deliveries.

Where we ship

Forge Kitchens ships to Canada, the United States and Mexico, as well as most other countries worldwide. Some items ship directly from our international fulfillment partners' warehouses, which is why delivery times are longer than typical local shipping.

Processing time

Orders are processed within 1–3 business days of purchase, Monday through Friday, excluding statutory holidays, before they are handed to our shipping carrier.

Estimated delivery

Delivery times begin after processing, are counted in business days, and are estimates, not guarantees. Because some items ship internationally, please allow the full window before contacting us about a delay.

Destination	Estimated delivery
Canada	5–12 business days
United States	5–12 business days
Mexico	5–12 business days
Rest of world	5–12 business days

Tracking

As soon as your order ships, you receive a confirmation email with your tracking information. For any question about your shipment, write to us at support@forgekitchens.com and we will reply within 24 hours.

Real deliveries to our customers

Here is how some real orders went, from order to doorstep:

United States (Texas): delivered in about 9 calendar days, weekend included
Australia (Queensland): delivered in about 11 calendar days, weekends included
Canada (Quebec): delivered safely and in good condition

These examples count every calendar day, including Saturdays and Sundays, while our estimates above count business days only. They are real examples, not a guarantee: delivery times vary by destination and period. See the photos of these deliveries

Delays

Delivery can be slowed by customs processing, carrier disruptions, extreme weather or other events outside our control. In that case, please allow the full estimated window before contacting us.

Customs, duties and taxes

Depending on your destination country's current import regulations and the value of your order, your shipment may be subject to customs duties, import taxes or carrier handling fees on arrival. These charges, when applicable, are the responsibility of the customer and are assessed and collected by the carrier or local customs authority at the time of delivery. They are not included in your order total at checkout. Forge Kitchens has no control over these fees and cannot predict their amount in advance.

Important information

Order cancellations and address corrections

You may cancel your order or correct a shipping address free of charge within 24 hours of placing it, by emailing support@forgekitchens.com with your order number. Once an order has entered processing or shipped, it can no longer be cancelled or rerouted, and our standard Refund Policy applies instead.

Lost or damaged shipments

Every order ships with protective packaging. If your package arrives damaged, or has not arrived within 45 business days of shipping, contact us at support@forgekitchens.com with your order number and, if applicable, photos of the damage. We will arrange a free replacement or a full refund once the issue is verified (see our Refund Policy). A replacement item ships from the same international fulfillment partner as your original order and may take a similar amount of time to arrive.

Delays beyond our control

Forge Kitchens is not responsible or liable for delivery delays caused by factors outside our reasonable control, including but not limited to customs processing and inspections, carrier service disruptions, extreme weather, natural disasters, strikes or labor disputes, and other events of force majeure. In such cases we are not obligated to provide compensation, expedited replacement or a refund solely on the basis of delay. Our 30-Day Guarantee (see Refund Policy) continues to apply normally for items that arrive defective, damaged or incorrect.