Shipping policy

FORGE KITCHENS

Shipping Policy

Last updated: September 19, 2026

Where We Ship

Forge Kitchens ships to Canada, the United States, and Mexico, as well as most other countries worldwide. All orders are processed and shipped in CAD. Some items ship directly from our international fulfillment partners' warehouses, which is why delivery times are longer than typical local shipping — see below.

Processing Time

Orders are processed within 2–5 business days of purchase, Monday through Friday, excluding statutory holidays, before they are handed to our shipping carrier. You will receive a shipping confirmation email with tracking information as soon as your order ships.

Estimated Delivery Times

Delivery times below begin after processing and are estimates, not guarantees. Because some items ship internationally, please allow the full window before contacting us about a delay.

Destination	Estimated delivery
Canada	15–30 business days
United States	15–30 business days
Mexico	20–35 business days
Rest of world	20–45 business days

Delays Beyond Our Control

Forge Kitchens is not responsible or liable for delivery delays caused by factors outside our reasonable control, including but not limited to: customs processing and inspections, carrier service disruptions, extreme weather, natural disasters, strikes or labor disputes, and other events of force majeure. In such cases, we are not obligated to provide compensation, expedited replacement, or a refund solely on the basis of delay — our 30-Day Guarantee (see Refund Policy) continues to apply normally for items that arrive defective, damaged, or incorrect.

Customs, Duties & Taxes

Depending on your destination country's current import regulations and the value of your order, your shipment may be subject to customs duties, import taxes, or carrier handling fees on arrival. These charges, when applicable, are the responsibility of the customer and are assessed and collected by the carrier or local customs authority at the time of delivery — they are not included in your order total at checkout. Forge Kitchens has no control over these fees, cannot predict their amount in advance, and is not responsible for delays caused by customs processing.

Order Cancellations & Address Corrections

You may cancel your order or correct a shipping address free of charge within 24 hours of placing it, by emailing support@forgekitchens.com with your order number. Once an order has entered processing or shipped, it can no longer be cancelled or rerouted, and our standard Refund Policy applies instead.

Lost or Damaged Shipments

Every order ships with protective packaging. If your package arrives damaged, or has not arrived within 45 business days of shipping, contact us at support@forgekitchens.com with your order number and, if applicable, photos of the damage. We will arrange a free replacement or a full refund once the issue is verified — see our Refund Policy for details. Please note that a replacement item ships from the same international fulfillment partner as your original order and may take a similar amount of time to arrive.